We are committed to providing the best service possible. However in the event that you are unhappy with any part of our service, please feel free to speak to us about the matter and we will do everything possible to rectify your concerns.

As we are Authorised Representatives of NAS Insurance Brokers, clients who are not fully satisfied with our services can also contact the NAS Insurance Brokers Customer Service Officer on (08) 9480 8900 or service@nasinsurance.com.au.

NAS Insurance Brokers also subscribes to the Financial Ombudsman Service (FOS), a free customer service (contactable on the toll free number of 1300 780808), as well as to the General Insurance Brokers Code of Practice

If the complaint can't be resolved to your satisfaction within 21 days, you have the right to refer the matter to the Financial Ombudsman Service (FOS). They can be contacted on 1300 780 808 or you can write to them at GPO Box 3, Melbourne VIC 3001, or email on info@fos.org.au.